Terms of Service

Last updated: 10 November 2026

These terms form the agreement between you and Cloakray ("Cloakray", "we", "us") for your use of the Cloakray website, console, and API (together, the "Service"). You accept them when you create an account or send your first request to the API. If you accept them for a company or other organization, you confirm that you are authorized to bind it.

Accounts and API keys

Using the Service requires an account. Keep your account details accurate and your API keys private: every request made with one of your keys counts as made by you and is charged to your balance. If you think a key has been exposed, tell us right away and rotate it in the console.

You must be of legal age to enter into a binding contract where you live, and at least 18 to use models or features intended for adults. You may not open a new account after we have terminated a previous one.

Credit and crypto payments

Cloakray is prepaid and pay-as-you-go. You add credit to your organization's balance, and each request is deducted from it at the model's listed price at the moment the request is served. Once the balance is used up, requests are refused until you add more. There are no subscriptions and no minimum spend.

Paying with crypto. Credit is bought with cryptocurrency through our payment processor. Your balance is kept in US dollars and is credited with the dollar value of your payment once the processor confirms it on the blockchain. Confirmation can take from a few seconds to longer, depending on the coin and the network. You are responsible for sending the exact amount, in the coin and on the network shown on the payment page, to the address shown there, and for any network or transaction fees your wallet charges. Blockchain transactions cannot be reversed: a payment sent to the wrong address, on the wrong network, or in the wrong coin may be lost, and we cannot recover it. If you send less or more than the amount requested, we credit the dollar value the processor actually confirms, or settle the difference as the payment page describes.

Failed requests cost nothing. A request that ends in an error is not deducted from your balance. The one exception is a request that fails after the model has already started working on it, such as a stream cut off part-way or an error raised after your input was read, where the model provider still bills for the tokens it processed. You then pay for those tokens at the model's normal price, and nothing more. If you are ever charged for a failed request outside this exception, let us know and we will return the amount to your balance.

Credit does not expire. Your balance stays available until you spend it, except as set out below for closed or terminated accounts.

Credit is non-refundable. Inference capacity is bought ahead of time and the provider's cost arises as soon as a request is served, so purchased credit is not refunded, whether used or not. That includes changing your mind, no longer needing a model, requests sent by mistake, and spend from a key you did not keep secret. Because crypto payments are final, we also cannot send a payment back to a wallet. Credit has no cash value and cannot be transferred, exchanged, or converted back to cryptocurrency.

Where a fault on our side caused a charge, we may, purely at our discretion, credit your balance as a one-off goodwill gesture. Doing so once never obliges us to do it again.

Prices do not include tax unless stated otherwise, and you are responsible for any tax that applies to you. If a payment turns out to be invalid, fraudulent, or linked to funds we may not lawfully accept, we may withhold or remove the related credit and suspend the Service.

If you close your account, or we terminate it for a breach of these terms, any unused credit may be forfeited.

Acceptable use and content rules

You may not use the Service to break the law, to infringe anyone else's rights, or to harm the Service itself. In particular, you may not:

• generate, request, or distribute sexual content involving minors, or content that sexualizes anyone who appears to be a minor;
• create sexual or intimate content depicting a real, identifiable person without their consent;
• use the Service to defraud, harass, threaten, or stalk others, to launder money, or to evade sanctions;
• get around rate limits, balance checks, authentication, or content filters, probe other customers' data, or resell access in a way that hides who is responsible for the traffic.

Some models offered through Cloakray apply their own content filters and may refuse a request or return a limited answer; that is the provider's decision, not ours. Models we describe as having fewer restrictions are still covered by this section. We may apply our own filtering where the law requires it or where we see a serious risk of harm, and a request we refuse this way is not charged.

Where we reasonably believe this section has been breached, we may suspend access immediately and, where the law requires it, report the activity to the competent authorities.

Your content

The prompts you send and the outputs you receive remain yours. You give us only the limited permission needed to process each request and return its response. We keep the metadata needed to bill you and show you your usage, such as the time, model, token counts, and cost. You are responsible for having the right to send what you send, and for what you do with the results.

Model providers

The models available through Cloakray are run by third parties, and your use of a model is also governed by that provider's terms and policies. Model output can be inaccurate, offensive, or unsuitable for your purpose. Review it before relying on it, and do not treat it as professional advice.

Availability

We work to keep the Service running, but we do not guarantee any particular uptime, latency, or capacity unless we have agreed it with you in writing. We may change, suspend, or withdraw parts of the Service, including individual models, and providers may do the same without warning us.

Disclaimers

The Service is provided "as is" and "as available". To the maximum extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any promise that the Service will be uninterrupted, secure, or error-free.

Limitation of liability

To the maximum extent the law allows, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or business, however it arises.

Our total liability for anything arising from or relating to the Service is capped at the greater of (a) what you paid us in the twelve months before the event that gave rise to the claim and (b) US$100.

Termination

You can stop using the Service and close your account whenever you like; closing it does not entitle you to a refund. We may suspend or terminate your account if you breach these terms, if your use creates a security or legal risk, or if the law requires us to. Provisions that should survive termination by their nature, including payment, disclaimers, and liability, continue to apply.

Changes

We may revise these terms from time to time. Before a material change takes effect, we will tell you through the Service or by email. If you keep using the Service after the change takes effect, you accept the revised terms.

Contact

Questions about these terms: support@cloakray.com.